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Send email from your app

Your app can send emails such as confirmations, reminders and receipts through Resend. Until you add a Resend key, crisp keeps a record of every email instead of sending it, so you can test everything first.

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On this page

Ask for an email the way you would describe it to a person: who gets it, when, and what it says.

Example prompt

When someone books a class, send them a confirmation email with the class, the time and a link to cancel. Send me an email too.

Before you add a key#

Emails go out through Resend, an email service. Until you add a Resend key, your app does not send anything. It saves each email in the database instead, so the whole flow works and you can check the text. Ask crisp: "Show me the last emails the app would have sent."

Start sending real email#

  1. Create an account at resend.com and an API key. It starts with re_.
  2. Give the key to crisp as RESEND_API_KEY. See Give your app a key.
  3. To send from your own address, such as hello@yourdomain.com, verify your domain in Resend and give crisp the sender as EMAIL_FROM.

Good uses#

  • Confirmations after a booking, an order or a sign-up.
  • Password reset links, together with sign-in.
  • A message to you when something new arrives.

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